I couldn't be happier with the service I received from Precision. I did not have a recommendation, so I searched the internet and discovered this company and called them. Without any difficulty, I was able to reach a representative. I was able to schedule an appointment at a convenient time and within a reasonable timeframe. I was given a 4 hour window when the service person would arrive. The technician, Jesse Cole, called when he was 1/2 hour away to let me know he was in the area. (It was also at the earlier part of the window, which was a plus.) His evaluation of the issue was thorough and very credible. He gave me four different estimates, each with different options, from which to choose. He clearly explained each one to me. I gave the approval to proceed with the work. Jesse told me it would take about 2 hours, which is exactly what it took. The work was completed to my extreme satisfaction, and the job site was cleaned up thoroughly. I am very pleased with the service provided and would highly recommend them.
- Michael Niceberg
A Response from: Doug
Hi Michael! Thank you for such a wonderful review regarding your recent experience with Precision and Jesse as your technician! Reviews like this help homeowners know that Precision is a name you can trust for your garage door repair. We have live representatives to answer your calls to make sure your garage door issue is resolved quickly!
Had to wait a week to get an appointment. Received numerous annoying emails and text messages about irrelevant info regarding the salesperson —- only to have an inexperienced fellow come out to tell me that he can’t replace the exact door and cannot replace the track to heavy duty —- the issue is that he had no answers and had to call his office to get answers. If that were the case - who ever he spoke to in the office should have spoken directly to me at the time of my original call to figure out that they could not replace with the same exact door....
I assume they wanted to push whatever door manufacturer they wanted to, not realizing that we have another garage door to match.
Precision Door Service provided very responsive and outstanding service. Their technician Jesse was terrific. He identified the problem quickly and explained various options for repair/replacement. He was able to fix the problem so everything works as good as new. I cannot say enough great things about Precision. If I ever have any other problems in the future, I will absolutely use Precision again.
- Chris Casciato
A Response from: Doug
Hi Chris! Thanks for the kind words about your experience with Precision! Giving homeowners options for repair and replacement helps you make decisions you are happy with! We look forward to helping you with any future garage door needs.
Outstanding service from the first phone contact to the completion of the service call. I have suffered through unsatisfactory experiences with other Liftmaster dealers but your company restored my faith in what top notch customer service is all about. The initial phone contact person was friendly and efficient, the technician arrived on time, was very informative and explained every thing he found and the work he provided. The email confirmations throughout the process were helpful and timely. I only wish I knew about your company earlier during my ownership of the LIftmaster doors.
- Stephen Lioce
A Response from: Doug
Thanks for the review, Stephen! Customer satisfaction is extremely important to us, from the very first phone call to the garage door repair. Glad we could restore your faith in LiftMaster products. Thank you for choosing Precision Garage Door.
An extremely efficient operation...The tech ( Jesse ) was excellent excellent he was friemdly and meticuous
in searching out the problem...explained the options available and made the entire process simple.
I called for service because of BBB rating, Dan’s papers review and that you were in Riverhead— I have had many good experiences with service providers located there, doing good work at reasonable cost, and it is relatively nearby (I am in SH). I had a somewhat novel and difficult problem, and your technician Robert was just terrific; he was able to diagnose the likely problem quickly, and came up with many creative ideas to attack the problem, and just wouldn’t give up despite the first 5-6 ideas not panning out. I admire both his creativity and his persistence in seeking a solution, and he did hit on just the right thing—and all of this during constant rain.He is a very dedicated and valuable employee.
Friendly people to deal with. My door was delivered and professionally installed on time as promised. Installers made sure I knew everything about the door electronics and maintenance before they left. Happy with the quality of the product too.
John and Rob swung by to give me an estimate to replace doors and openers.
Very professional, as they looked at my set up now to see if repair was warranted on old doors. Pointing out issues that I wasn’t even aware of which led me to setting up ordering and purchasing both doors and openers for replacement.
Next step is install when doors are in after measurements were taken.
From my initial call to the Precision Door Service office to the completion of the work, my experience was professional, pleasant and timely. Precision was able to give me a same day appointment which was greatly appreciated. The technicians, Brendan and Jesse, were courteous, respectful and efficient. They explained and demonstrated everthing clearly, in terms I could easily understand. They both were great. If I could, I'd give them a 10 and should the opportunity arise, I wouldn't hesitate to recommend Precidion to friends and family. Unfortunately, poor service is very common today so it was a breath of fresh air to work with Precision!
Hunter could not have been friendlier or more efficient. Was on time and quickly got my entire unit (motor, sensors, keypads, and remotes) replaced. Hopefully will not need to call them again soon, but i highly endorse these folks if you have issues.
Service Provided:
I couldn't be happier with the service I received from Precision. I did not have a recommendation, so I searched the internet and discovered this company and called them. Without any difficulty, I was able to reach a representative. I was able to schedule an appointment at a convenient time and within a reasonable timeframe. I was given a 4 hour window when the service person would arrive. The technician, Jesse Cole, called when he was 1/2 hour away to let me know he was in the area. (It was also at the earlier part of the window, which was a plus.) His evaluation of the issue was thorough and very credible. He gave me four different estimates, each with different options, from which to choose. He clearly explained each one to me. I gave the approval to proceed with the work. Jesse told me it would take about 2 hours, which is exactly what it took. The work was completed to my extreme satisfaction, and the job site was cleaned up thoroughly. I am very pleased with the service provided and would highly recommend them.
- Michael Niceberg