Nick U

This is "Part One" of what will be a two-part review. A few weeks ago, our garage door broke; it seems that a spring gave out. Since this was a 25 year old door, a Craftsman one purchased from Sears (RIP, Sears...you were great!), I knew that we needed to find another repair service. After doing my research, and seeing the great reviews for Precision, I gave them a call. Within 24 hours, I had one of their techs at the house. What I loved and what impressed me from the beginning, was the close contact they provided. Not only did we get an email confirmation, but we also received text messages tracking the tech, and giving us a photo with some background information about them. This was reassuring, as it is nice to know who is showing up, and that the person is who they say they are. We met Nick, who was from the first moment we met him, friendly, professional, and knowledgeable. He took his time, evaluated the situation, and provided us with 3 options to consider. Not for one minute did we feel pressured or upsold; we felt confident and informed. In the end, we opted for a new door. We are in no rush, so we will be waiting 4-6 weeks for the door. What impressed us further, was, when Nick was about to leave, he told us that he may have something in the truck that would help the door function better while we waited for the new door to be installed later this summer. WHO DOES THIS!!!! Nick was great, and a true representation of what exceptional customer service should look like. We look forward to getting our new door installed some time in early July. Stay tuned for "Part Two".

- Janice Dohrman

Precision Door came highly recommended. Nicholas Urena was the technician sent to repair my garage door and he was prompt, courteous, knowledgeable and very honest. I am so happy with the work done today and I will highly recommend this company to all my friends and family. Thank you Nicholas you did a great job

- Karen Razza

I’ve used Precision door of Long Island previously They come as scheduled. Their estimates are provided before the work starts. The technician is very friendly, he explained all the work they’ve suggested they needed to be done. Cleaned up after the work was performed. I highly recommend their services and the service technician was great!!

- Martin Lieban

Great service. My technician Nick was great. Smart n really nice guy. Not an easy repair but he solved it pretty quickly. Would definitely recommend

- Steve Amateau

Nick was cordial , informative and professional . The job was done well and in a very timely manner . Very happy with the overall service and professionalism .

- John Delise

thank you Nicholas Urena and Justin for helping out with replacing the garage door opener and fixing other assemblies, appreciate the help

- Vinod Vasu

After approximately 10 years of using precision door today’s service of a replacement of a full automated system when it smooth as usual clean courteous and timely

- Leonard Fritzson

Nic is a true professional. He took on a big problem and make it looks like a small problem. Thank you for your calm demeanor and your professionalism manners.

- Jean L

Service was quick and reasonable. Nick and helper were great. He fixed my issue in a matter of minutes. I would use them again.

- John Franco

Nick was an excellent technician. He was professional and informative. I would recommend Precision Garage Door to friends or family members.

- Chuck Chaps

Checked the reviews and they all seemed positive . Technician was very helpful and proficient . Problem was solved .

- Ed Mack

We were in the process of looking for a garage opener/repair to our existing garage . Normally, when having work done , we would get at lest 3 estimates .I was impressed with the timely response of the customer care team and more importantly how quickly they could have a technician on site . We were not disappointed - Nick Urena called to confirm his eta He was very knowledgeable with the products , the services offered , and the options for getting the best desired results . We made a decision on the spot to use your company . In addition he was totally equipped with all the material and equipment to do the job right away . He was very professional, very efficient in completing the job We are very happy with the results and would highly recommend your company . Thank you

- Carolyn Christie

Nick was at my neighbor's working on his garage. We asked him to take a look at our garage. He worked up an estimate and repaired our garage door the same day. Great experience!

- Andy F

Nick to an outstanding job!!Thank you!!

- Brian Hayes

Positive reviews. Professional website and responsive. Ease of booking appointments. Nick was very professional and helpful setting up web access and explaining what was wrong with old unit. Installation went very smoothly. Also arrived onetime and worked until I was satisfied

- kenneth Ward

They answered their phone when I called. Very respectful and courteous and listened to my questions with prompt answers. My appointment was scheduled the same day I called and Nick got here before the scheduled time which was great. I would recommend Precision to anyone.

- Dianand Heeraman

Hi Dianand, We’re pleased the process felt smooth from the first call. Nick being early and attentive is exactly what we aim for. Thank you for choosing Precision Garage Door Service.

Thank you so very much

- Jean Caponi

Hi Jean, We appreciate your message. Thank you for choosing Precision Garage Door Service.

the repair man came on time, explained the problem, and installed a new motor quickly and made sure it worked with my car

- Jerry Kaplan

Hi Jerry, Thanks for letting us know about your experience. We’re happy your technician was prompt, clear, and got your new motor installed smoothly. Thank you for choosing Precision Garage Door Service.

Nick Urena did a very nice job replacing the motor and all the parts solving the problem with my 25 year old system. It works quietly and smoothly. I was also happy that he came at time expected and was very knowledgeable.

- Nancy Poz

Hi Nancy, Great to hear Nick replaced your system so smoothly and delivered the knowledgeable service you expected. Thank you for choosing Precision Garage Door Service.

I first used Precision in 2017 and they were great. Today, I had another tech (Nick) visit the house. He was extremely professional. He called prior to coming and let me know his eta. He presented my options without pressuring me into anything. He worked quickly and left without leaving any rubbish behind. I am very satisfied with Precision and the techs they employ. Very refreshing to see there are still squared away companies out there.

- Charlie M

Technician very polite and personable. Job done well

- Kathleen Aratoon

Hi Kathleen, Appreciate your note on the technician’s courtesy and the quality of the work completed. Thank you for choosing Precision Garage Door Service.

very happy with your service and very fast service service will recomend you to other people

- Barry Resnick

Hi Barry, Happy our team delivered fast, reliable service that you’re confident recommending. Thank you for choosing Precision Garage Door Service.

****

- Robert Brivio

Hi Robert, Thank you for choosing Precision Garage Door Service.

Efficient, neat, polite, knew exactly what the problem was.

- Arlene Orliss

Hi Arlene, Glad the issue was diagnosed quickly and handled neatly and professionally. Thank you for choosing Precision Garage Door Service.

Our garage door system was over 20 years old. It was in definite need of an overhaul. Our technician, Nick, came within hours of our calling, and did a complete overhaul of our garage door system, replacing springs, rollers, pulleys, etc., and added safety lines. Everything now is working like new.

- Joseph Natter

Sudden garage door breakdown. Precision responded immediately and Nicholas provided service. His work and description of potential options were exceptional. There was never the “hard sell” or push to upgrade beyond the basic repair. Work was completed on a timely basis and my door never sounded and ran better. Would definitely recommend them.

- Lyle Borman

Nick was amazing!!! He went above and beyond to help us. He showed up on time during a snow storm and got the job done. Nick even took the time to set up my phone so we can use the app to control the garage door. I highly recommend Precision if you have anything you need done with your garage door.

- Michael Fairbrother

Hi Michael, It's great to hear how committed Nick was, even in a snowstorm. We're glad he helped set up your app as well. Thank you for choosing Precision Garage Door Service.

Nicholas did a terrific job. Professional and a pleasure to work with.

- Linda Horgan

Hi Linda, We appreciate your feedback on Nicholas. Glad his professionalism made the experience a positive one. Thank you for choosing Precision Garage Door Service.

On time and efficient. Highly recommend Precision for any garage door issues.

- Michael Hines

Hi Michael, Glad the service was prompt and efficient. Your recommendation means a lot. Thank you for choosing Precision Garage Door Service.

Nick Urena was my service technician. He is competent, skilled, knowledgeable, helpful and pleasant. Got the job done in a timely fashion.

- Jeanne Pappas

Hi Jeanne, Appreciate you sharing your experience with Nick. Great to hear his skill and professionalism made the visit smooth and efficient. Thank you for choosing Precision Garage Door Service.