Garage Door Repair in Nassau & Suffolk County
Precision Garage Door
Same-day garage door repair in Nassau & Suffolk County, with 24/7 live phone support, openers, new garage door installation & emergency service. We Fix Garage Doors Right ®.
Serving Long Island
Proudly serving the Nassau & Suffolk County community with same day service.
Recent 1-Star Reviews from Long Island
Sharon Becker
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I was taken advantage of by the serviceman. I called for a keypad & two remotes. His first estimate was over $3500. When I said absolutely not, he gave a second package for $2400. I only wanted what I asked for. I was about to just pay for a service call because my neighbor said that was ridiculous compared to what he paid. All of a sudden, the price dropped to $375. He also did not give me options for the type of keypad. I definitely will NOT USE YOUR COMPANY AGAIN. Also, I will post in my 1100 home community bulletin - advising not to use your company.
Hi Sharon, we’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This doesn’t meet our standards, and we’ll be reaching out shortly to make it right.
Ryan Klett
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I normally do not leave reviews, but in this instance i was not happy. I had called to have a service tech come out to have my door fixed, over the phone i was quoted between $240-$700 to replace a spring. When the service tech came i was told it would be $1,054 to replace the two overhead torsion springs. I went ahead with the work. To be honest i completely understand cost of materials and labor, but over 1k for two springs that probably cost $100 each and an hour to fix is outrageous. I was also told that if the door did not operate correctly because the opener had to be reset for stopping it would have been an additional $300, which takes no more than 5min. Im actually purchasing two new garage doors in the near future and i will be looking elsewhere
Hello Ryan, we’re very sorry for your experience and would love the opportunity to make it right. We’re reviewing what happened and will be reaching out to you shortly.
Service: Broken Garage Door Spring Repair
Product: Springs
R Alec
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Wouldn’t replace a simple Craftsman $200 garage door chain and cable but more than willing to charge 2k for a new garage door opener.
Hello Ronald, thank you for your feedback. We’re truly sorry to hear about your experience. We would love the opportunity to speak with you and make things right. We have attempted to contact you. Please reach out to us at your earliest convenience so we can work toward a resolution.
Service: Garage Door Opener Repair
Sonny Henning
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Definitely timey and courteous. I called for a new opener since I cannot locate the old one and have bought a new car - that was all! Definitely got the feeling he was trying to sell me way more than I needed. The garage door if 5 years old and in perfect shape. It is used maybe once a day. The springs are new (installed by you but he had no records of this). Wanted $445 for the opener and to hook it up to my car!!! The opener was $95 and he wanted $350 to hook it up to my brand new car which certainly has instructions and can be done by me. He seemed disappointed when I only wanted the new opener. Do they work on commisson?
Service: Garage Door Opener Repair
Product: Remotes / Keypad
James Bartens
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
For four pulleys, two springs, and cable you charged me just under $1,100. I didn’t know any better and reviwed part prices after the repair to see that you price gouged me on parts. I feel like a fool now. For a repair job that should have been around $450 you charged me $1,300.
Hi James, We’re sorry to hear you feel this way about the pricing of your recent service. Our goal is always to provide quality parts and expert installation to ensure your garage door operates safely and reliably. We understand cost concerns and appreciate your feedback, as it helps us improve transparency. Our Service Manager, Rob, attempted to reach you previously without success and will try again today to connect and review the details. Sincerely, Antonio M. Customer Experience & Dispatch Manager 888-616-9021
Service: Garage Door Repair
Product: Springs
Christopher Hollborn
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The technician was courteous. However the work performed was very questionable! I wouldn’t recommend them to anyone. Price was a little high.Very disappointing.
Hi Christopher, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We truly appreciate you taking the time to speak with Michael Picarello and allowing him to listen and understand your frustration. As part of our commitment to making this right, we are sending an installer to address the issue and ensure everything meets our quality standards. If you feel your concerns have been resolved after this visit, we would greatly appreciate it if you could update your review to reflect your latest experience. Your feedback helps us continue improving. Sincerely, Antonio M. Customer Experience & Dispatch Manager
Ralph Carbone
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Biggest scammers on the planet. We paid around $1100 for a garage door opener that you could purchase from home depot for around 3 to $400. I made piece with that price because the original tech that came to our house told my wife and I that if we had any problems in the future that they would come and fix it and Due to a recent illness, I am handicapped and figured that I could no longer do any work, so it sounded like a fair deal. the tech also made it sound that we would not be charged for problems given the high price tag premium that we paid. with that said. we had a problem with the key pad not working , they sent out a tech and my wife was charged $350 for what??????????? fixing a battery in a key pad? I thought that because we paid such a high premium for the origingal install, that we would not be charged or at least be charged something reasonable. l guess I was wrong. stay away from these scammers.
Hi Ralph, We’re truly sorry to hear about your experience and appreciate you sharing these concerns. It’s never our intention for a customer to feel misled or dissatisfied. We understand how frustrating unexpected charges can be, especially after making a significant investment. Your feedback is important, and we’d like the opportunity to review your situation in detail and make things right. Our Service Manager, Rob, has reached out and we’d love to know if you’re available for a call to discuss this further. If you’d prefer to reach out directly, please call us at 888-616-9021, option 2. Sincerely, Antonio M. Customer Experience Manager
Service: Garage Door Repair
Jerry Migliore
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Nick, the repairman who did the work was fine. Polite and knowledgeable. Your prices are off the charts way too high. For this reason I will not use or recommend your company again. Jerry M, Syosset
Hi Jerry, Thank you for taking the time to speak with me today. I truly appreciate the opportunity and enjoyed our conversation. Sincerely, Antonio M. Customer Experience Manager 888-616-9021 ext 2
Service: Garage Door Repair
Product: Garage Door Opener
Jim Renner
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Hello,,when you come back to replaced the damaged panel I will leave a review. Thanks Jim
Hi Jim Thank you so much for your patience while we worked on your panel replacement. We truly appreciate the time you gave us to ensure the job was done correctly. Your kind words and commendation mean a lot to our team, and we’re thrilled to hear that you’re pleased with the outcome.It was our pleasure to serve you, and we look forward to helping with any future needs. Thank you for choosing Precision Garage Door Service, take care!
Daniel Mirkin
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I had a sensor problem. The tech only wanted to replace my whole unit as well as the door springs and cables for a total of $1900. Just to do a "system reset" the minimum quote was $545. I turned him down and sent him home. Then I realized he had left the door unclipped from the lift chain and the sensor wires unplugged. I clipped the door back into the chain and reinserted the wires and the door works perfectly. This left a very bad taste in my mouth. I would not use Precision door again.
Hi Daniel, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you encountered this is not the standard we strive to uphold. Our goal is to provide clear, honest assessments and professional service, and it’s disappointing to hear we fell short in your case. We appreciate your feedback and take it seriously. If you’re open to it, we’d welcome the opportunity to look into the situation further and address your concerns directly. Sincerely, Antonio M. Customer Experience Manager 888-616-9021 ext 2
Service: Garage Door Repair
Liz Clark
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
1000 bucks to replace 2 springs. Don’t use this company. The going rate is around 500!! What a joke
Location Leader: Shane F
Service: Garage Door Repair
Eddie Murphy
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We bought a garage door during covid and its falling apart. We called the company several times and no one wants to fix it.Everyone is blaming someone different. We spent thousands of dollars . Very sad that no one will help. Horrible business.
Karen Taylor
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Your company is a total ripoff. Unfortunately ,the technician you sent me gave me false information and jacked up the price of the estimate. I received a quote of $1,000.00 lower than the quote your company provided. WARNING… Get multiple quotes. This company is a scam.
Location Leader: Shane F
Service: Garage Door Repair
Michael Scaduto
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Precision was recommended to me by a friend and I had planned to purchase a new garage door but after being lied to twice by the tech Shane, I will take my business elsewhere. First, he lied and tried to charge me the service fee when he knows and it’s also posted on the company website that the service fee is waived with repairs over $100. My repair was $180. Shane lied again when I asked him about the warranty for the new cables he installed. He stated there was only a warranty if I also get new springs. This didn’t seem right to me so I called the office and they confirmed there is a 90 day warranty for the cables and sent me a new invoice with the updated warranty information. I am waiting for a supervisor to get back to me. Do NOT recommend.
Location Leader: Shane F
Service: Garage Door Repair
Stuart Kaufman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Isaac Rodriquez did a fine job and everything is working. He did attempt to sell me a lift master motor for 1796 dollars. I declined and he did the job quickly and flawlessly with a minimum (2) part replacements. He had to get into my garage and that took him hardly any time at all. The price of 695 for what he did is outlandish and I will be disputing it with my credit card company. Isaac is a nice person but the prices you charge a customer is nothing less than highway robbery
Service: Garage Door Opener Repair
Product: Remotes / Keypad
Al Bereche
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Not satisfied at all I was over charged for work I didn’t need done because I wasn’t home to question it. Not only didn’t I need the work I found out the parts I was charged hundreds of dollars for can be bought for less than $50. I will neve use or recommend this company again. Preparing to file complaint with the better business bureau. Shameful.
Service Technician Team: Danny S
Service: Garage Door Repair
Jack Rugen
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Did nothing
Michael Luciano
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
No you did not meet my expectations, not at all. Your serviceman was courteous, but I felt a too little was done.
Service: Garage Door Opener Repair
Precision Management
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Excellent service. Installer was courteous and very helpful and explain how to setup the keypad and the remotes. I would strongly recommend Precision to friends and family.
Hi Patrick, We appreciate your kind words regarding your experience. It looks like you gave 1 star instead of 5 however, just wanted to confirm if that was the case. Thanks!
Service: Install Garage Doors
Product: Garage Doors
Mark Burger
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I had used Precision in Texas and was completely satisfied with broken Spring replacement. However, I was completely dissatisfied with Precision of Long Island/Plainview with broken Spring replacement as the technician would not perform the repair that I had requested and pre-established with their office. Repairman walked off the job.
Service: Broken Garage Door Spring Repair
Adam Jessie
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Do not use! Total scam. Technician was unprofessional and kept saying if you don’t do this your family is at risk.
Bryan Krikau
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I paid 200 to get a door fixed and nothing got fixed. He thinks it is a logic board but does not know. He also tells me to call the guy who put in the door. He came and fixed is 2 seconds. I do not think your technician knew what he was doing. Disappointed
Service: Garage Door Opener Repair
Bill Handakas
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Had to wait a week to get an appointment. Received numerous annoying emails and text messages about irrelevant info regarding the salesperson —- only to have an inexperienced fellow come out to tell me that he can’t replace the exact door and cannot replace the track to heavy duty —- the issue is that he had no answers and had to call his office to get answers. If that were the case - who ever he spoke to in the office should have spoken directly to me at the time of my original call to figure out that they could not replace with the same exact door.... I assume they wanted to push whatever door manufacturer they wanted to, not realizing that we have another garage door to match.
Service: Install Garage Doors
Product: Garage Doors
Kelly Doyle
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I would not use nor recommend this company to anyone. $74 to tell me it'll cost $200 to remove two nails, move the weather stripping an inch and tap them back in. They're words not mine. 5 minutes they were here cost $74 to tell me 5 minutes of work would cost $200. Go to a different company, your money will be better spent. Never paid $74 for an estimate for anything. On a good note, the employee who showed was very nice.
Service Technician Team: Danny S
Service: Garage Door Repair
Patrick Mcasey
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Gave me a price of $1100 to replace a garage door opener and said springs and rollers needed to be replaced. Promised to email an estimate but never received it and charged a $70 service fee. Had Home Depot install a Chamberlain belt driven 3/4 hp for $315. Other parts NOT NEEDED. Let the buyer beware.
Service: Garage Door Repair
Karen & Stephen Mundinger
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Need a call back Sent two emails with no reply
Service: Install Garage Doors
Matthew Viju
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
You guys don’t do the capping so it’s totally useless . Wayne dalton and others do
Service: Install Garage Doors
Product: Garage Doors
Richard Sulenski
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Service technician who came to give us a quote was polite, knowledgeable and though. Understood exactly what we wanted and made some suggestions, Unfortunately the price quoted was substantially higher (30 %) than prices we were quoted .
Service: Install Garage Doors
Bridget Chetuck
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Service man was great..not him at all.. company pricrs are ridiculous Great employee. Professoonal polite. He has nothing to do with the pricing
Service Technician Team: Israel H
Service: Garage Door Repair
Jeff Reinhardt
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Your workers were beyond courteous & professional. They were great! Your company on the other hand... leaves much to be desired. They been back to my house 3x for a garage door that is under a year old. Scheduling was horrrendous. They say between 12-2, then send confirmation email saying 2 & up to 4 hrs after! Had to reschedule first appt. due to fact weren’t at house by 2. Second appt. didn’t get there until 2:15, again not workers fault, scheduling department (I figured since they screwed up 1st appt., maybe they would put me first or at least make sure to get to my home before 2... nope). Screws on my less than year old door are rusty, all 12. If I waited any longer would be rust marks all down front of it. Flat piece behind handle is warped, cheap material (plastic on $2k door). Unbelievable! Again people in customer service were very nice and professional, just cheap material and scheduling just a mess. Don’t know how this business stays open.
Door Installation Team: Greg R
Service: Garage Door Repair
License
Suffolk County HIC#54225-H
Comment from James Bartens
No, Doug and I spoke. He said you build your profit into your itemized materials on the contract. We disagree that this is legal. I believe it violates GBL 349 and suggested he check with higher executives and corporate counsel. I don’t believe he will. He also said I was incorrectly billed $150 on the contract and would also apply a 10% discount. I doubt I receive either.