An absolute great experience from start to finish. Needed my garage door fixed and decided to give them a call. I set up an appointment for Saturday morning. 30 minutes later I got a call back saying a technician would be in the area and could stop by later in the day. The company kept me up to date on the status of the technician and the time frame when he would arrive. The tech Robert W called me when he was on his way. Upon arrival Robert diagnosed the issue and gave me a complete run down of things that needed an immediate fix and other things that could wait. Robert then broke down what each repair would entail and what parts would be used. He then presented me with three price options and explained each one. After choosing my option Robert quickly fixed the issues and the garage door was like new again. From making the appointment with the main office to the tech completing the job you can tell the company and it’s workers value thier work and customers. Precision is a notch company with top notch customer service and work. I would highly recommend them to anyone with garage door needs.
- Daniel J
A Response from: Doug
Hey Daniel! Letting you know who will arrive and when is what helps make Precision a name you can trust. We offer multiple repair options so homeowners can make a decision they are happy and comfortable with. Thank you for choosing Precision for your garage door repair needs. We look forward to helping you with future garage door needs.
I chose to hire this company because I needed help right away, and they were able to schedule an appointment the next morning. They are very friendly, and helpful both over the phone, and in person. My technician keep me informed when he would arrive, and gave me very reasonable estimate for the cost of the job. Also, he answered my questions and gave me more information about my garage door and mechanism. I would hire them again, anytime.
- Robert B Hadden
A Response from: Doug
Hi Robert! Thank you for such a wonderful review regarding your recent experience with Precision! Customer satisfaction is very important to us, from the very first phone call to our office to the in person garage door service. Thanks for choosing Precision!
Very pleased with the work done: up-to-date safety features were installed as well as fixing the main problems with the garage door - it never operated so quietly nor so well. Jesse was a very professional tech who explained everything and answered all my questions. Excellent job from start to finish. Precision Door Service has a checklist for safety during Covid-19 and I had no concerns as to my health and safety.
Rob Weber was my technician, he spent the time explaining what
he was going to do. He did a outstanding job and in the future
if I need repairs you are my company.
Israel H. was polite, friendly and knowledgeable. He answered all my questions and explained everything he did. When he left, my garage door was in much better condition. The extension springs and cables were replaced, and the springs were hung so they do not rattle against the track. Much quieter. Thank you!
- Karen S.
A Response from: Doug
Hey Karen! Thanks for choosing Precision! We appreciate you taking the time to acknowledge Israel's skills and professionalism! A noisy garage door is a headache so we're happy Israel was able to get that repaired for you!
Your tech Andre was very nice and very personable and explained everything to me in detail. Unfortunately he said your company could not provide me with a motor/rail to replace the one I have now.
I would have liked to use your company as I checked your references before I called, but as I said Andre said your company could not provide me with what I needed.
Technician Robert was excellent!
However unhappy with the pricing.
Completely overcharged after doing some research
Unfortunately had no choice, needed the garage door operational ASAP as my wife is a teacher and needs her vehicle.
Couldn’t do the repair myself as I have a back injury
- Anthony
A Response from: Vince DiGerolamo, Corporate Customer Experience Manager
Hello Anthony,
Thank you for the opportunity to resolve this issue for you. I am happy we were able to come up with a solution that meets your satisfaction. I look forward to serving you again in the future if needed - stay well and Happy Holidays
- vince@pdstristate.com 973-897-7028
Extremely impressed with Precision Door Service. Really one of the better experiences I've had dealing with any company from a customer service standpoint. Easy appointment setting, great communication, Rob our experienced technician arrived on time and quickly replaced our old and installed 2 new garage door openers. Job was done well and they work perfectly. Installation pricing was very fair as well. We're considering new doors perhaps next Spring and now we know there's no place else to look - as we're very happy with the service we received! Highly recommended!
- Joe Gerani
A Response from: Doug
Hey Joe! Glad to hear Rob was able to easily replace your garage door openers. Customer satisfaction is very important to us, so we work hard to ensure a painless experience from the very first phone call to the professional garage door service. Thank you for choosing Precision. We look forward to installing those new doors next year!
I was updated as to when the technician was to arrive. He then called prior his arrival.
He wore a mask and gloves the entire time.
- Kathleen Cotnoir
A Response from: Doug
Hi Kathleen! Letting you know who will arrive and when helps you know you can trust Precision employees. The health and safety of our customers and employees is very important during these times so we're taking the necessary precautions. We look forward to helping you with any future garage door needs.
Very happy w your service. Very professional, prompt &reliable. Technician was great. Determined the problem & fixed it. Would definitely recommend your co. Thanks
Outstanding job done by an outstanding young man, Rob. Very friendly and very informative. I was amazed that he could replace the springs, cables, and hardware by himself!
- Gary Schaefer
A Response from: Doug
Hey Gary! Our employees are highly trained so they can get the job done on the spot without requiring much help in many instances. We appreciate you taking the time to acknowledge Rob's skills and professionalism. Thank you for choosing Precision.
Bery quick. Robert was very nice and informative. Was very professional. Explained everything in detail. Problem resolved quickly at a very reasonable price.
From the first phone call to the completion of the repair, Precision Door exceeded my expectations. The technician, Robert Weber was professional, knowledgeable, courteous and neat. I would rate my experience a 10 out of 10 !
We had Danny service tech to our home yesterday. very professional, very nice young man, i would definitely recommend Precision to anyone that needs garage door work done!!!
Technician showed up on time. He was beyond helpful fully explaining every aspect of the repair. He was courteous and repair was done in a timely manner. My estimated cost was exactly what I paid. I have used precision before at my husbands place of business. I would not hesitate to refer this company and maybe you will be lucky enough to get the best tech in the company as well.
Good Job!!
- Donna Dirusso
A Response from: Doug
Thanks for the review, Donna! Reviews from satisfied customers help homeowners know Precision is a name you can trust!
After stressing with so many problems with my garage door, I called Precision. The technician examined my door. Listened to all my concerns & gave me options to remedy the issues. I went with a new system that met all my needs and I am loving it! I got a quick appointment and the price was reasonable. I would recommend this company in a heartbeat.
- Angela Mislowack
A Response from: Doug
Thanks for the review, Angela! Precision is a one stop shop for garage door repairs, design, and installation! We're glad we could help with your garage door needs! Thanks for choosing Precision!
The mechanic, Robert, was the best. I would definitely have Precision do all my garage door work ( of course, I would ask for Robert). Robert was a true professional. Honest and knowledgeable, as well as skilled. Hats off to Precison for hiring such qualified mechanics. As far as I am concerned, they are the only company to call
- Robert Lorenzo
A Response from: Doug
Thanks for the review! Robert is a great member of the Precision team and we appreciate you taking the time to acknowledge his skills and professionalism.
Requested service for a preventive maintenance. The technician was courteous and professional. Gave a honest diagnosis.
Definitely I would recommend
- mani Subramani
A Response from: Doug
Thanks for the review, Mani! By communicating honestly about what services are necessary and what can wait, homeowners can make a decision they feel happy about. An honest diagnosis about repairs helps make Precision a name you can trust! Thank you for choosing Precision for your garage door needs!
Service Provided:
Service Provided:
Totally professional operation.
- Richard Delia