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about Precision Garage Door
Precision Garage Door of Long Islandhas received 20 reviews, averaging 3.00 Stars:
Seaford, NY
East Meadow, NY
The staff that came to measure the door and garage frame were excellent. Rick Coleman was a great salesperson to speak with and answer all my questions. I think that the door has taken way too long to build and receive, which I am still waiting for. I do not think it's necessary to send inspectors several times to my home to inspect the framework and write a report before I can order the door. I should have been able to order the door I chose and then had inspectors come to inspect the work. This process has set me back several weeks. I am still waiting for my door which is still not in. The process for your company needs to be relooked at immediately for anyone else looking to purchase your door(s).
- John Mcgee
Product:
Sag Harbor, NY
3stars only because of Jonah! I was charged $120 for a keypad that costs $45 on Amazon and I was charged $90 for a remote opener for the car that costs $14 on Amazon for 2 instead of one. I wouldn’t have mind that cost if I didn’t have to pay an installation fee on top of everything! Expensive? Very!!!! Jonah was a home run. If not for him, 1 star for cost. No installation fee, with Jonah, and you’d get 5 stars.
- Peter Lynch
Product:
North Hempstead, NY
Had a problem but it got rectified and l am happy in the end
- Steven Koufakis
Product:
East Northport, NY
Nice guy and work is good. But prices are way out of line by a factor of 4x.
- Diane Hayden
Greenport, NY
Same day service. Timely tech arrival. Pricing is expensive.
- John Gwiazda
Product:
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Never came back to fix missing filler piece. The door handle is lose and the door is hard to open! We would like a call back asap. Thank you, John Hall
- John Hall
Product:
Ridge, NY
The service and tech ( Jessie) were excellent great follow through and communication. Jessie gave me 3 price options and I was stunned!!! I took the middle which was what I thought way over the top. I priced springs and cable and the price I paid was way way over the top. Happy with service but I feel like I was ripped off.
- Vinny Rantinella
Wantagh, NY
Job was done well but price was a rip off - several other quotes I got were half the amount. Their first quote was a joke. I just wanted to get it done so paid the price. They clearly don't need referrals or repeat business Ed
- Edward Scicchitano
This issue was corrected and Precision did the right thing Seems quote was a misunderstanding of what work needed to be done - All good I would use and/or refer them again Thank you
Southampton, NY
Service technician was extremely professional and very kind. Arrived at the promised time and gave us three options for the repair. Once selected the repair was completed in minutes. Therein lies the reason for a 3 star and not a 5 star rating. The repair took less than 10 minutes with tree basic parts and yet the bill was over $500. Just felt this was a little expensive for such a repair.
- Doug Gulija
Setauket- East Setauket, NY
The repair man kept saying my door did not fall and we weren’t speaking the truth. I am extremely insulted by this as this was an installation issue which the previous repair man said was absolutely a problem.
- Chris Jerome
Product:
Smithtown, NY
One of my garage door springs broke. I was initially quoted to have the 2 springs replaced for $ 253.10 with $50.00 off as per your Valpak flyer. I'm a senior citizen but as per Andre, only one discount can be honored. Then apparently, Andre said these springs he initially brought are smaller. He changed these with bigger springs costing $179 each. This time my bill went up to $409.52, a difference of $156.42 from the previous quote. Yes, I agreed to have this done since he was already there and that's all he did, just plainly changed the springs. I remember, 5 years ago, these springs were replaced by another company, tune up was done, pulleys, rollers and cables replaced for a total of $299.00. Now I'm wondering, was the plain springs replacement for $409.52 with already the $50.00 discount reasonable for a senior citizen?
- Rodrigo Del Rosario
Product:
Manorville, NY
Serviceman Rob Weber was prompt, friendly, and proficient. Door is working very well now. I just feel that the cost(713.00) was little pricy for a keypad, remotes and changing springs and rollers. I wanted the work done and didn't haggle with the price because I don't have the time to get other estimates. I would be hesitant to use your company again unless I saw other estimates justifying your prices.
- Kathleen Damers
Hauppauge, NY
Your service was truly as advertised, you paid attention to every detail. My only concern was that I researched the price of the opener you installed and found it could be purchased on average for 250.00... The installation tok about 90 minutes, and the total charge was 650.00.... So, you basically charged me 400.00 for 90 minutes labor. Now, I know you are in business to make money, I just felt that is a little over the top. Other than that, I am happy with your technician, and his professionalism
- Tom Wray
Syosset, NY
I received service the day I called. The technician, Tim, arrived when he said he would. He was pleasant and very informative. Overall, it was a good experience and would recommend your company to others.
- Anette Elliott
Dix Hills, NY
My local guy seems to have gone out of business and you folks are everywhere so I chose you. The tech was a nice guy and he did nice work (we’ll see as time goes by) but the price $$ was a real hustle. Not even close to a fair price for what I had done - oh well.
- Morris Glazer
Huntington, NY
I was disappointed in the repair service. The door is about 3 years old. When the tech came to assess the problem I needed a lower panel (white). He told me he would put a rush on the order & would take a week. The price would be $500. No consideration about a partial warranty discount. $500!!!!!!! I paid him $300w/$150 left upon comp. The garage door acts as the front door to our home & he left the door closed & couldn't be opened, (problem). After a week I called and was told that parts come on a truck once maybe twice a week. The women told me on a Tuesday after 1 week that the part was not in and didn't expect it for another week. that led up to the labor day weekend. When the techs came this morning & fixed it finally, They told me the balance was $297!!!!! I don't recall what the new door was, but this was outrageous. Your product is good but this service experience was awful. The techs were good today. Terrible.
- Tom Abby
Smithtown, NY
Technicians were excellent. Would have wanted manager to take more interest.
- Marnie Montemaramo
Thank you for your feedback, we will make sure that management communication will take place in the future.
Product:
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Tom & crew did a good job. I was a bit surprised @ the invoice total though - quote given should reflect full cost or make it clear that bet and other costs likely. Also, it would be a nice courtesy to also re-program car remotes. Not a big deal but good customer service.
- Gary Goldstein
Thank you for your response and feedback. We're sorry that the quote price doesn't include tax.
Product:
Huntington, NY
Tech called ahead of time to tell me he was on his way. He performed his inspection and reviewed what he found with me in a way that I understood. He then presented me with options of repair so I could choose what I wanted to be done. All the work was done to my satisfaction and the tech was very good. I will definitely call Precision again. The only inconvenience was that the weather stripping was not on his truck and he had to return the next day to install it.
- Margaret Rossoff
Thank you for all of the nice words. I am sorry the tech did not have the weather stripping on the truck. He does usually carry these materials with him and should be able to complete the job that day. I am glad we were able to return and complete the job to your satisfaction the next day.
Product:
(631) 482-7236
(631) 482-7236(516) 360-0045
(516) 360-0045(516) 360-0045
(516) 360-0045(516) 360-0045
(516) 360-0045(516) 360-0045
(516) 360-0045(631) 482-7236
(631) 482-7236(631) 779-1182
(631) 779-1182(631) 779-1182
(631) 779-1182(631) 779-1182
(631) 779-1182(631) 779-1182
(631) 779-1182Office: (631) 494-3195
427 Lincoln Street
Unit D
Riverhead, NY 11901
Licenses
Suffolk County HIC#54225-H
Nassau County HIC
H16061400
We had a new garage door installed some 8 years ago and it has preformed well , but recently one of the cables that attach to the handle/lock wore out and became detached. Taking advantage of a free service call email that I received, I made an appointment to get it fixed. The technician was very nice and fixed the problem quickly. I was quite taken back by the cost of the repair….over $300 To replace the cable and make a slight adjustment to the tension on one side…. The repair took less than an hour. Overall I was happy with the service but not with the cost
- Eric Groepler