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Precision Garage Door of Long Island
about Precision Garage Door
has received 4 reviews, averaging 3.00 Stars:
I was disappointed in the repair service. The door is about 3 years old. When the tech came to assess the problem I needed a lower panel (white). He told me he would put a rush on the order & would take a week. The price would be $500. No consideration about a partial warranty discount. $500!!!!!!! I paid him $300w/$150 left upon comp. The garage door acts as the front door to our home & he left the door closed & couldn't be opened, (problem). After a week I called and was told that parts come on a truck once maybe twice a week. The women told me on a Tuesday after 1 week that the part was not in and didn't expect it for another week. that led up to the labor day weekend. When the techs came this morning & fixed it finally, They told me the balance was $297!!!!! I don't recall what the new door was, but this was outrageous. Your product is good but this service experience was awful. The techs were good today. Terrible.
- Tom Abby
Garage Door Repair
Installers: Greg R
Technicians were excellent. Would have wanted manager to take more interest.
- Marnie Montemaramo
Thank you for your feedback, we will make sure that management communication will take place in the future.
Install Garage Doors
Tom & crew did a good job. I was a bit surprised @ the invoice total though - quote given should reflect full cost or make it clear that bet and other costs likely. Also, it would be a nice courtesy to also re-program car remotes. Not a big deal but good customer service.
- Gary Goldstein
Thank you for your response and feedback. We're sorry that the quote price doesn't include tax.
Garage Door Opener Install
Garage Door Opener
Tech called ahead of time to tell me he was on his way. He performed his inspection and reviewed what he found with me in a way that I understood. He then presented me with options of repair so I could choose what I wanted to be done. All the work was done to my satisfaction and the tech was very good. I will definitely call Precision again. The only inconvenience was that the weather stripping was not on his truck and he had to return the next day to install it.
- Margaret Rossoff
Thank you for all of the nice words. I am sorry the tech did not have the weather stripping on the truck. He does usually carry these materials with him and should be able to complete the job that day. I am glad we were able to return and complete the job to your satisfaction the next day.
Garage Door Repair
LicensesSuffolk County HIC
Nassau County HIC